Terms and Conditions

1. TERMS OF USE AND PURCHASE CONDITIONS

These Terms of Use and Conditions of Purchase (hereinafter, "CONDITIONS") establish the terms that govern the use of this WEB page and the purchase of products on it.

Please read these TERMS and CONDITIONS carefully, as well as our PRIVACY POLICY and COOKIE POLICY , both available on the WEBSITE.

These TERMS may be modified, so it is your responsibility to read them periodically to ensure that you are aware of the terms and conditions in effect at the time of your purchase.

If you have any questions, you can contact us at

the telephone number 91 308 36 65 or
by sending an email to info@goldandroses.com .

We inform you that this website ( www.goldandroses.com ) is owned by RED HEMISPHERE SL, a Spanish company registered in the Madrid Mercantile Registry, Volume 32535, Folio 31, Sheet M-585613; with Tax ID No. B87034690; with registered office at Calle Fortuny, 33 – 28010 Madrid, and email address info@goldandroses.com (hereinafter “THE COMPANY”). Telephone: +34 91 308 36 65.

Thus, these Terms of Use and Conditions of Purchase apply to the relationship between THE COMPANY and you (hereinafter, “THE CUSTOMER”), with regard to all transactions you carry out on the website www.goldandroses.com (hereinafter “WEB OR ONLINE STORE”).

2. CUSTOMER DATA AND COMMITMENT

The information or personal data that the CLIENT provides us will be treated in accordance with the provisions of our PRIVACY POLICY .

By using this website, the CUSTOMER consents to the processing of their data and declares that they are true and accurate. Therefore, the CUSTOMER undertakes to:

Use this website only to make legally valid inquiries or orders.
Do not place any false or fraudulent orders. If there is any evidence of falsification or fraud, THE COMPANY is authorized to cancel the order and inform the relevant authorities. Furthermore, THE COMPANY assumes no liability for any damages and/or expenses that may arise.
Provide THE COMPANY with your email address, postal address, and/or other contact information in a truthful and accurate manner. Furthermore, the CLIENT consents that THE COMPANY may use this information to contact you, if necessary.
Provide a copy of your authentic identity document (DNI, passport, etc.) to comply with our obligations regarding the prevention of money laundering, to ensure the correct export of the product if it must pass through customs, and to ensure clear invoice issuance.
Do not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs, or any other technologically harmful or damaging programs or materials.
The CLIENT will not attempt to gain unauthorized access to this WEBSITE, the server on which said website is hosted, or any server, computer, terminal, or database related to our WEBSITE. Failure to comply with this clause may result in the commission of violations classified under applicable law.
The CLIENT declares that he or she is over 18 (EIGHTEEN) years of age and has the legal capacity to enter into contracts. In this regard, THE COMPANY may verify, by any means it deems appropriate, compliance with the aforementioned requirement.

3. AVAILABILITY OF THE SERVICE AND OUR PRODUCTS

The products that THE COMPANY offers through its website are available worldwide, except for countries experiencing armed or political conflicts, or countries with potential restrictions or laws that prevent our shipments. THE COMPANY reserves the right not to accept purchases from these countries and to refund buyers using the same payment method used by them.

All orders for our products are subject to availability. In the event of supply difficulties or a stock shortage, THE COMPANY will inform you by email and will refund the CUSTOMER any amount paid, using the same payment method used for the purchase, if the CUSTOMER decides not to wait for the product to become available.

4. RIGHT TO NOT ACCEPT AN ORDER

THE COMPANY may cancel any confirmed order or refuse to accept an order for the following reasons:

Due to lack of availability of the product as described in point 3 above.
For purchases from countries that are in a state of armed or political conflict or whose restrictions or laws prevent us from delivering our shipments, as described in point 3 above.
When there are reasons indicating that the client is a minor.
When the order could not be delivered to the address provided by the customer.
When the payment method provided by the customer is incorrect or unverifiable.

In such cases, THE COMPANY will duly notify you via email, so that the problem can be resolved before taking any action, or it will fully refund any amounts paid as purchases were made.

5. PRICES, TAXES AND BILLING

The prices of the products on this website are shown in Euros and are the current prices at the time of purchase.

Product prices may be subject to change at any time, but will not affect orders that have already been confirmed and a confirmation sent to the customer.

All product prices, shipping costs, and other services include VAT at the current rate. Shipping costs are added per order at the time of purchase, and the final total price will be communicated before finalizing and accepting the purchase.

For deliveries to the Canary Islands, Ceuta, and Melilla, the applicable taxes and duties will apply, in accordance with the regulations in force in each of these territories (IGIC or IPSI, respectively). Sales to these territories are considered exports and therefore VAT is not applicable. The customer will be responsible for paying the taxes or import duties at customs (according to their respective legislation).

For sales to countries outside the EU, the transaction is also exempt from VAT, and the customer will be responsible for paying any taxes or import duties at customs (according to their respective legislation).

For countries within the EU, intra-community deliveries will apply.

With their purchase, the customer authorizes THE COMPANY to issue the invoice electronically. If the customer wishes to receive the invoice in paper format, they may request it at any time by contacting our Customer Service Department through one of the following means. In this case, we will issue and send the invoice in that format to the address provided:

Email to the following address: info@goldandroses.com
Postal mail addressed to: RED HEMISPHERE SL, Calle Fortuny, 33 – 28010 Madrid.
Our phone number: 91 308 36 65

6. ORDERS, DELIVERIES AND SHIPPING COSTS

To place an order, the CUSTOMER must select the products they wish by clicking on them, which will then be added to their shopping cart.

Once you have made your selection, you can go to the "shopping cart" (accessible from the top right corner of the page) and from there you can delete products you reject or complete the purchase. You must fill in the necessary information for the final configuration of the purchase. This will include shipping costs (these will vary depending on the delivery location) and will be automatically calculated before the payment process, providing you with the total final price.

If you agree with the final price, you will proceed to fill in your chosen payment method and finalize the transaction by clicking on PLACE ORDER.

Discount coupons cannot be combined with any other promotion.

Once the process is complete, the CUSTOMER will receive an email confirming their order and purchase within 24 hours.

If the CUSTOMER has made a mistake when submitting their data, they may modify it before proceeding with the submission. If the submission has already been sent, it must be processed as a new submission, through one of the following means:

Email to the following address: info@goldandroses.com
Postal mail addressed to: RED HEMISPHERE SL, Calle Fortuny, 33 – 28010 Madrid.
Our phone number: 91 308 36 65

Deliveries will be made to the address indicated by the customer; they will not be delivered to PO boxes.

Orders and payment confirmations received after 3:00 PM (local time) will be processed on the next business day (business days Monday through Friday, excluding holidays marked on the official calendar).

THE COMPANY makes the following shipping methods available:

Standard:

Peninsula and Balearic Islands (1-5 business days) : Your order will be delivered within 1 to 5 full business days from the date you place your order and pay the corresponding price. This standard shipping cost is free within the Peninsula and Balearic Islands.
Canary Islands (10-12 business days) : Your order will be delivered within 10 to 12 full business days from the date you place your order and pay the corresponding price. The cost of this standard delivery is 15 euros.
Ceuta and Melilla (10-12 business days) : Your order will be delivered within 10 to 12 full business days from the date you place your order and pay the corresponding price. The cost of this standard delivery is 15 euros.
European Union and other countries (10-15 business days) : Your order will be delivered within 10 to 15 full business days from the date you place your order and pay the corresponding price. The cost of this standard shipping will depend on the country and will be notified before purchase.