Shipping and Returns Policy



Shipping destinations

We are currently shipping orders worldwide. At the moment we can only fulfill your order if the delivery address is either a home or an office address. We do not ship to PO boxes.

Delivery times and costs

We offer the following shipping methods:

Impossibility of delivery

If delivery is not possible, we will try to find a safe place to drop off the package for you. If we can't find a safe place, your products will be sent back to our warehouse. We will leave you a message explaining where your package is and how to get it redelivered. If you are not at the delivery location at the agreed time, please contact us to arrange delivery for another day.

Please note that the storage and shipping of your products may incur additional costs.

Impossibility of delivery due to force majeure

We are not responsible for any breach or delay in performing any obligation we may assume under contract that is caused by events beyond our reasonable control (“Force Majeure”).

Causes of force majeure include all actions, events, lack of exercise, omissions or accidents that are beyond our control and specially include (without limitation) the following:

It will be understood that our obligation to perform under contract will be suspended during the period in which the Force Majeure Event continues and we will have an extension of the terms to fulfill our obligation for as long as that period lasts. We will use all reasonable means to end the Force Majeure Event or find a solution that will allow us to meet our obligations under the Contract despite the Force Majeure Event.

Product Review

Note that you assume the risk of the products you have ordered once the shipment is complete. If the packaging is damaged, please do not accept the shipment. Without prejudice to your statutory rights, it is your responsibility to examine the product and notify us of any complaints. In the event of faulty products or if they do not match your request, you have the option of returning the faulty product. We will refund the purchase price and all shipping costs.


Product Availability

All orders are subject to product availability. With this in mind, GOLD & ROSES reserves the right to provide you with information regarding other products of the same quality and equal or superior value in the case there are difficulties with delivery or if your chosen products are out of stock. If you decide to not continue ahead with your order with these suggested replacement products, we will refund the amount you paid.

Order Refusal

GOLD & ROSES reserves the right to remove products from this website and / or to remove or change materials or content at any time. Although we do our best to always process all orders, in exceptional circumstances it may be necessary for us to refuse to process an order after the order confirmation has been sent. We reserve the right to do so at any time at our own discretion.

We will not be liable to you or to any third party for removing any product from this website, regardless of whether said product has been sold or not, removing or modifying any material or content on the website, or for refusing to process an order once we have sent you the Order Confirmation.

Service Availability

The products offered on this website are only available in the following member states of the European Union: Spain.


In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT), which will be added on at the in force rate at the time of delivery.

With regard to sales to other member states of the European Union, deliveries are understood to be localized and taxed in accordance with the applicable distance selling rules in Spain if the recipient is a natural person and resident in another member state. If the recipient is an entrepreneur or a professional who makes the purchase in order to carry out his economic activity and presents a NIF VAT assigned by the tax authorities of another Member State, the delivery is deemed to have been made and taxed in the country of destination.

Deliveries for orders to the Canary Islands, Ceuta, Melilla, Gibraltar and Andorra would be exempt from VAT, without prejudice to the application of the relevant taxes and duties in accordance with the applicable regulations.

Price and Taxes

The price of the products is the price set on our website at all times, except in the case of an obvious error. The price displayed on the GOLD & ROSES website corresponds to the final price. For VAT-exempt regions, the amount equivalent to VAT is discounted at the time you enter your shipping information and select a payment method. While we try to ensure that all prices listed on the page are correct, errors may occur. If we discover a price error in the products you have ordered, we will inform you as soon as possible and give you the opportunity to reconfirm or cancel your order with the correct price. If we are unable to contact you, the order will be canceled and the amount paid will be fully refunded.

No serán aplicables los códigos de descuento para artículos con un precio ya descontado en campaña o promoción.

We are not obliged to deliver the products to you at the wrong low price (even if we have sent you the shipping confirmation) if the price error is obvious and clear, and can be reasonably recognized by you that it indeed is the wrong price.

The prices on the website include the statutory VAT, but no shipping costs, which are added to the total amount specified in our “Shipping costs guide”.

Prices are subject to change at any time, but (except as noted above) possible changes will not affect orders for which we have already sent you a shipping confirmation.

Once you have finished selecting the products for your purchase, all of the selected items will be added to your cart. The next step would be to finalize the order and make payment. To do so:

You can make payment with Visa or Paypal cards. In order to minimize the risk of unauthorized access, your credit card details are encrypted. Payment must be authorized at the time of order. The entire order amount will be debited at the time of confirmation of your purchase and you have accessed the payment gateway linked to your bank.

By clicking “Authorize Payment” you confirm that the credit card is yours.

We use Verisign to make sure payment was made securely.

Credit cards are subject to checks and approvals from the issuing company. However, if this company does not authorize payment, we will not be responsible for any delay or non-delivery and will not be able to enter into a contract with you.

Offer Availability and Validity

We strive to have all items offered on the website in stock. In the event that you ask us about products that are not in stock, we reserve the right to not accept the offer. You will be informed by email and any other payment will of course be refunded.
The prices and offers that appear on the website are valid at the time they appear, unless otherwise stated in other specific conditions on the website. Pricing errors, misspellings, and other errors can occur.

We check the prices during the order confirmation. If the correct price is below the advertised price, you will be charged the lower amount. If the correct price is higher than the price indicated on our website, we will contact you. If we are unable to communicate, we will decline your offer and notify you by email.

In any of the following situations, we may decline an offer or cancel a purchase without being responsible for any damage or costs. We will notify you by email prior to any action in order to try to resolve the problem and return all payments made to us without any deduction:

When you place an order on our website, you are making us an offer to purchase the products you have selected in these terms and conditions. We may or may not accept the offer at our discretion.

We can only accept offers that have been submitted via our website or by telephone through our customer service. We cannot accept orders by e-mail, letter or fax.

At what point in the ordering process do you agree to make the purchase?

If you click "Place Order" and agree to the receipt on your screen, you are agreeing to purchase. However, please consult the “Returns” section

The shopping cart displayed on your screen is an automatic confirmation, ie we have received your purchase offer. However, confirmation does not mean that we have accepted your offer, and we reserve the express right to reject your offer after receiving automatic approval.

If we accept your offer, you will receive an email with the invoice confirming that we have accepted your order. The contract between you and us takes effect from the time the order confirmation is sent.

If you made a mistake when ordering, please contact our customer service team at the email address: who will be happy to assist you. However, please always check your offer before ordering. Before submitting the order, you have the option of editing all the information you have entered, such as the shipping or billing address or credit card information, or changing or deleting items in your shopping bag.

Fraud investigation

In order to protect our customers and to ensure security when shopping online, we can check the data that you provide to us when placing an order. These controls may include verification of address and payment method to prevent fraud.

Payment Methods

We accept these payment methods:

Please note that we cannot accept payment methods not specified above. If you try to pay any other way we will not be responsible for any loss of your payment or any other damage caused by your act.

Credit card confirmation number

To ensure your own safety and to prevent fraud, you will be asked to enter your card verification number (CVV) when paying by credit card. You can find the three-digit number on the back of your credit card. It is usually shown to the right of your credit card number.

Payment processing

The processing of payments is the sole responsibility of the bank. GOLD & ROSES does not have or store any data on your card.

Return Policy

Exchanges and returns

If you want to change or return an item must send it to the following address along with its original packaging. The pieces must be sent in a closed package, in perfect condition and packed separately (in the case that they are more than one) without rubbing or damage and with its original packaging, as received, with a copy of the invoice. 

The cost of shipping will always be borne by the customer; we recommend shipping by courier due to the type of product. 

Shipping address for returns and exchanges:

El artículo deberá devolverse  junto con su embalaje original. Las piezas deben enviarse en un paquete cerrado, en perfecto estado y embaladas por separado (en el caso de que sean más de una) sin rozarse ni dañarse y con su embalaje original, tal y como lo recibió, con una copia de la factura.

No se realizarán devoluciones de artículos que tengan el precio descontado por una promoción o campaña de tiempo limitado. 

If you have any questions, you can contact us through our email address or by phone at 91 308 36 65.

It is not possible to make changes or returns to GOLD & ROSES outlets in El Corte Inglés or in a shop that sells our product.

En periodo de VENTAS ESPECIALES o FLASH SALES no se admiten devoluciones. Podrás cambiar tu artículo por otro de igual importe o superior o se te generará un vale con el importe de tu compra. Este vale no tendrá fecha de caducidad. 

Changes or refunds will not be accepted in the specific cases provided for in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the defense of Consumers and Users and other laws. 

No se admitirán cambios o devoluciones en los determinados casos previstos en el artículo 103 de la Ley 3/2014, de 27 de marzo, por la que se modifica el texto refundido de la Ley General para la defensa de los Consumidores y Usuarios y otras leyes complementarias”

a) the supplies of goods made according to the specifications of the consumer and users or clearly personalized.

b) the supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene.


The customer has the right to withdraw from the contract within fourteen calendar days of receiving the item in accordance with the provisions in the consolidated text of the General Law for the Defense of Consumers and Users. The withdrawal period ends 14 calendar days from the conclusion of the contract.

For the formalization of the cancellation, the customer must send the product and its original packaging in perfect condition to GOLD & ROSES within the specified period and attach a message stating his willingness to withdraw from the contract, his data and those of the contract, its with the cancellation a return form may be requested stating that you wish to withdraw.

As soon as the return has been formally declared and the item has been returned with the original packaging, the price will be returned as soon as possible and in any case within fourteen calendar days after the return.

All payments received will be returned to you using the same payment method that the customer used for the first transaction.

Place of Jurisdiction

The parties waive their corresponding jurisdiction and expressly submit to the jurisdiction of the courts of Madrid (Spain) to resolve any questions relating to the interpretation and performance of the contract.

GOLDANDROSES informs you, in accordance with the provisions of the current regulations on the protection of personal data, that your data will be included in an automated file of personal data created under the responsibility of RED HEMISPHERE SL to offer you a more personal, agile and effective service. RED HEMISPHERE S.L. undertakes to comply with its obligation to keep personal data confidential and its obligation to store it, and takes the necessary measures to avoid their modification, loss, treatment or unauthorized access, taking into account the current state of the art. Likewise, we inform you that you have the rights of access, rectification, cancellation and opposition established by the above provisions on written request to RED HEMISPHERE SL, Calle Fortuny n.33, local, 28010, MADRID, MADRID, tel. 91 308 36 65, Email

All texts, images, graphics, audio files, animation files, video files and their installation on this website are subject to copyright and other types of protection of intellectual property. Copying for commercial use or distribution is prohibited, and changes or use on other websites are also prohibited. This website may also contain images that are subject to third party copyrights.

Gold & Roses is a brand belonging to RED HEMISPHERE SL with ID B-87034690. Registered in the Commercial Register of Madrid, Volume 32535, Folio 31, Sheet M585613, Inscription 1. 

Subscribe to our Newsletter and receive a 5% discount

Stay up to date on the latest offers, launches, news and inspiration.