Cookie Policy

1. WHAT ARE COOKIES

Cookies are small data files that are received in the USER's terminal and contain anonymous data that are not harmful to your computer, from the visited WEB site and are used to record certain browsing interactions on a WEB site, storing data that may be updated and recovered, for example: remember the preferences of the USER, the selected language, access data,

The use of cookies offers numerous advantages in the provision of Information Society services, since they facilitate the USER's navigation on the WEB site, facilitate access to the different services offered on the WEB site, prevent the USER has to reconfigure predefined general characteristics each time he accesses the WEBSITE, favors the improvement of the operation and the services provided, allows storing and retrieving information about the browsing habits of a user or his team and, depending on the information they contain and the way you use your equipment, can be used to recognize the USER.

In order to use and have the best browsing experience, cookies must be enabled, especially those of a technical nature that are necessary.

2. WHY WE USE COOKIES ON OUR WEBSITE

We use cookies that are strictly necessary and essential for the USER to use our WEB site and allow him to move freely, using secure areas, personalized options, etc. We also use cookies that collect data related to the analysis of the use of the WEB, which are used to help improve the service to the USER, measuring the use and performance of the page, optimizing and personalizing it.

3. CONSENT

To comply with current legislation, we have to ask for your permission to manage cookies. If you decide not to authorize the treatment indicating your non-compliance, we would only use technical cookies, since they are essential for browsing our website. In this case, we would not store any cookies. In the case of continuing to browse our website without denying your authorization, it implies that you accept its use.

To do this, when the USER accesses our WEBSITE, they will see a notice indicating that the WEBSITE uses cookies, and the USER may allow, configure their use.

If the USER clicks on ALLOW, they accept the use of our cookies and, where appropriate, those of third parties.

If the USER clicks on CONFIGURE, they will be able to accept them by type.

Keep in mind that, if you reject or delete the cookies for browsing the Web, we will not be able to maintain your preferences, some features of the pages will not be operational, we will not be able to offer you personalized services and every time you browse we will have to ask you again for your authorization for the use of cookies.

If, even so, you decide to modify the configuration of your access to the WEB page, you should know that it is possible to eliminate cookies or prevent this information from being recorded on your computer by modifying the configuration parameters of your browser.

If you do not want to receive cookies, please configure your internet browser so that it deletes them from your computer's hard drive, blocks them or notifies you, where appropriate, of their installation.

You can allow, block, revoke or delete the cookies installed on your computer by configuring your browser options. You can find information on how to do it, in relation to the most common browsers, in the links that are included below:

Explorer: https://support.microsoft.com/es-es/kb/278835

Chrome: https://support.google.com/chrome/answer/95647?hl=es

Firefox: http://support.mozila.org/es/kb/Borrar%20cookies

Safari: http://support.apple.com/kb/ph5042

Opera: https://help.opera.com/en/latest/web-preferences/#cookies

4. WHAT TYPES OF COOKIES EXIST

  • DEPENDING ON WHO IS THE ENTITY THAT MANAGES THE DOMAIN FROM WHERE THE COOKIES ARE SENT AND PROCESSES THE DATA OBTAINED:

    • OWN COOKIES: or origin, are those that are sent to the user's terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided. The data collected through first-party cookies is used for purposes such as calculating page views, sessions, and user numbers. Publishers have access to this collected data which they can then share with advertisers or agencies for ad targeting.

    • THIRD PARTY COOKIES: those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies. That is, they are established by domains that are not directly visited by the user (for example: this happens when third-party elements such as ads or social plugins or chatbot are added to a website, such as a link to YouTube). 

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  • ACCORDING TO THE PERIOD OF TIME THEY REMAIN STORED IN THE CLIENT'S BROWSER:

    • SESSION COOKIES: are designed to collect and store data while the user accesses the web page and expire immediately or a few seconds after that the user leaves the web browser (for example: to remember the product placed in the shopping cart by the user, if you do not have these cookies when the user reaches the payment page the items added in the cart will have been deleted, or , for example: to keep the user logged in).

    • PERSISTENT OR PERMANENT: the data is still stored in the terminal and can be accessed and processed for a period defined by the person responsible for the cookie , which can range from one second to ten years (for example: the user logs in, closes the tab and restarts their device, if when they turn the device back on and visit the same service and it appears as still connected).

  • ACCORDING TO THE PURPOSE FOR WHICH THE DATA OBTAINED IS PROCESSED:

    • TECNICAS: son las que permiten al usuario la navegación a través de la página web y la utilización de las diferentes opciones o servicios que en ella existan (por ejemplo: identificar la sesión, acceder a partes de acceso restringido, recordar los elementos que integren su pedido, realizar el proceso de compra, usar elementos de seguridad durante la navegación, etc):

      • ENTRADA DE USUARIO: se utilizan para realizar un seguimiento de los elementos que el usuario, por sí mismo, ingresa en la web (por ejemplo: una cookie que recuerda los artículos en el carrito de compra de un cliente, o las respuestas a un formulario en línea)

      • IDENTIFICACION O AUTENTICACION DEL USUARIO: este tipo de cookies se almacenan en la memoria del navegador hasta que se cierra el navegador, funcionan identificando a un usuario a través de sus credenciales de inicio de sesión (por ejemplo: cuando una visitante del sitio web ingresa su ID de usuario y contraseña)

      • DE SEGURIDAD DEL USUARIO: estas cookies son las que detectan errores y abusos de autenticación (por ejemplo: datos de inicio de sesión incorrectos)

      • DE REPRODUCTOR MULTIMEDIA: son aquellas que nos permiten la reproducción de contenido multimedia (por ejemplo: si se encuentra un archivo de video en la web de reproducción automática)

      • DE SESION PARA EQUILIBRAR LA CARGA: estas cookies tienen la función de cookie más básica, ya que conectan información entre el servidor web del usuario y nuestro servidor

    • PERSONALIZACION: permiten al usuario acceder al servicio con algunas características de carácter general predefinidas en función de una serie de criterios en el terminal del usuario (por ejemplo: selección del idioma, el tipo de navegador a través del que se accede al servicio, etc).

      • CUSTOMIZATION OF THE USER INTERFACE: these cookies store user experience preferences (for example: selecting a preferred language) .

    • ANALYTICS: allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked . The information collected through these cookies is used to measure the activity on the websites, to create browsing profiles of the users of these sites, to introduce improvements based on the analysis of the usage data made by the users of the website. service, normally they are third-party cookies.

    • ADVERTISING: allow the management, in the most efficient way possible, of advertising spaces, normally they are third-party cookies, that advertisers will place these cookies on a website with the permission of the website operator. They collect information that they may share with other advertisers to improve the performance of their ads, aggregate the number of website visitors to gather statistics on the performance of ads that may appear on many websites.

    • BEHAVIORAL ADVERTISING: store information on the behavior of users obtained through continuous observation of their browsing habits, which allows developing a specific profile to display advertising based on it.

    • REDES SOCIALES EXTERNAS: se utilizan para que los visitantes puedan interactuar con el contenido de diferentes plataformas sociales (Facebook, YouTube, Twitter, LinkedIn, etc), y que se generen únicamente para los usuarios de dichas redes sociales:

      • DE COMPLEMENTO (PLUG-IN) PARA INTERCAMBIAR CONTENIDOS SOCIALES: estas cookies se aplican a los usuarios que inician sesión en una plataforma de redes sociales al mismo tiempo que visitan la web (por ejemplo: un usuario haga click en compartir una de tus publicaciones en Facebook, estas cookies conectan esa publicación con la cuenta de Facebook con la que inició sesión)

 

5. COOKIES WE USE ON OUR WEBSITE

Once all the types of cookies that exist have been described, below, we list the cookies that we use on our WEB site, starting from the fact that we use both OWN COOKIES and THIRD-PARTY COOKIES, which we list below (All cookie definitions can be found in the point written above, point 4 of this COOKIES POLICY)

  • NECESSARY COOKIES: dentro de estas cookies necesarias incluimos las siguientes:

    • SESSION COOKIES: are temporary cookies that remain in the cookie file of your browser until you leave our website, so none is recorded on the user's hard drive.

    • PERMANENT COOKIES: they are stored on the hard drive and the web detects them every time the user makes a new visit. A permanent website has a certain expiration date. The cookie will stop working after that date. They are generally used to facilitate, for example, registry services

    • TECHNICAL COOKIES: Technical cookies are those essential and strictly necessary for the proper functioning of our website and the use of the different options and services offered. For example, those used to maintain the session, manage response time, performance or validation of options, use security elements, share content with social networks, etc. In our WEB we use the following within this group: USER ENTRY, IDENTIFICATION OR AUTHENTICATION OF THE USER, USER SECURITY AND SESSION TO BALANCE THE LOAD.

  • COOKIES ANALITICAS: Las cookies analíticas son las utilizadas para elaborar análisis del comportamiento de los usuarios en los sitios web y perfiles de navegación, así como para conocer las preferencias de los usuarios con el fin de mejorar la oferta de productos y servicios. Por ejemplo, mediante una cookie analítica se controlarían las áreas geográficas de mayor interés de un usuario, cuál es el producto de más aceptación, etc. En nuestra WEB utilizamos las siguientes:

THIRD PARTY OWNER

DURATION

INFORMATION ON USE AND PURPOSE

Google Analytics

From 30 minutes to 2 years

http://www.google.com/analytics/tos.html

Facebook

From 30 minutes to 2 years

https://es-es.facebook.com/policies/cookies/

 

  • ADVERTISING COOKIES: They are those that allow the effective management of the advertising spaces that have been included in the web page or application from which the service is provided. They allow the content of advertising to be adapted so that it is relevant to the user and to avoid showing ads that the user has already seen. They collect information that they may share with other advertisers to improve the performance of their advertisements, accumulate the number of visitors to the website to gather statistics on the performance of advertisements that may appear on many websites. In our WEB we use the following:

THIRD PARTY OWNER

INFORMATION ON USE AND PURPOSE

Google Adwords

http://www.google.com/intl/es/policies/privacy/

 

  • COOKIES CHAT: These are cookies that allow users who wish to be able to interact with Customer Service and thus receive Support in live during the course of browsing our WEB.

THIRD PARTY OWNER

INFORMATION ON USE AND PURPOSE

Zendeck

https://www.zendesk.es/company/customers-partners/privacy-policy/

 

  • PERSONALIZATION COOKIES: These are cookies that improve the browsing experience by optimizing content according to user behavior. They allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal (for example: language selection, the type of browser through which the service is accessed, etc.).

 

6. MODIFICATION OF THE COOKIES POLICY

THE COMPANY may modify the current COOKIES POLICY, to keep it adapted to any change in current legislation, case law or internal criteria. Any change made to this COOKIES POLICY will be published at this same WEB address.

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