Legal warning


Delivery Places

We currently ship orders Peninsular Spain and other countries.

For the moment we can only fulfill your order if the delivery address is a home or office. We do not ship to PO boxes .

Delivery times and costs

We have the following shipping methods:

  • Standard Peninsula and Balearic Islands (5-7 days)
    You will receive your order within 5-7 full business days . We consider working day weekdays Monday through Friday, except public holidays marked in the official calendar .
    El coste del Envío Estándar es gratis en España Peninsular, 12 € en Baleares.
  • Canarias, Ceuta y Melilla (10-12 working days)
    You will receive your order Within 10 to 12 full business days . We Consider working day weekdays Monday through Friday , except public holidays marked in the official calendar .
    Standard cost of shipping is EUR 12.00 in the Canary Islands , Ceuta and Melilla.

  • European Union and other countries (10-12 working days)
    You will receive your order Within 10 to 12 full business days . We Consider working day weekdays Monday through Friday , except public holidays marked in the official calendar .
    Standard shipping cost depends on the country of destination.


If it proves impossible to deliver, we will try to find a safe place to leave your parcel . If we can not find a safe place , its / s product / s is / n returned / s to our warehouse. We will leave a note explaining where your parcel is and how to make it is sent again. If you will not be in the place of delivery at the agreed time , please contact us to arrange the delivery on another day.

Please note that storage and redelivery of the / s product / s may have an additional cost.

Delivery impossibility due to force majeure

We will not be liable for any failure or delay in fulfilling any of our obligations under a contract whose cause to events outside our reasonable ( " Force Majeure " ) must control .

Force Majeure Event includes any act , event , lack of exercise , omission or accident beyond our reasonable control and includes in particular (without limitation) the following :

  1. Strikes , lockouts or other industrial action.
  2. civil commotion , riot , invasion, terrorist attack or terrorist threat , war ( whether it has been declared or not) or threat or preparation for war.
  3. Fire, explosion , storm , flood, earthquake, subsidence , epidemic or other natural disaster.
  4. Inability to use trains , ships, aircraft , motor transport or other means of public or private transport.
  5. Inability to use public or private telecommunication systems.
  6. Acts , decrees , legislation, regulations or restrictions of any government .
  7. Strike, failure or accidents maritime or river transport , postal or any other type of transportation.

They understood that our compliance obligation under any Contract will be suspended during the period that the Force Majeure Event continues, and we will have an extension in the deadline to fulfill our obligation for the duration of that period. We will use reasonable means to end the Force Majeure or to find a solution by which our obligations under the Contract despite the Force Majeure .


Note that you assume the risk for the items you order once completed shipping. If the package is damaged , please do not accept the shipment. Without prejudice to your statutory rights , you are responsible for inspecting the product and notify any complaint. In the case of defective products or dissatisfaction with your application , you have the option to return the defective product and we will refund the purchase price and all shipping charges



All product orders are subject to the availability of data and , in this sense, if difficulties occur in their supply , or if there are no items in stock , GOLD & ROSES reserves the right to provide information about replacement products and equal or superior quality that you can order value. If you do not wish to order such substitute products we will reimburse any monies that you might have paid.


GOLD & amp; ROSES reserves the right to withdraw any products from this website at any time and / or to remove or modify any material or content. Although we do our best to always process all orders , there may be exceptional circumstances that require us to refuse to process an order after having sent the Order Confirmation , and we reserve the right to do so at any time, at our sole discretion .

We will not be liable to you or to any third party for the withdrawal of any product from this website , regardless of whether the product has been sold or not , removing or modifying any material or content of the website, or for refusing to process an order once we have sent you the order Confirmation .


The items offered through this website are only available in the following Member States of the European Union : Spain .


In accordance with current regulations , any purchase made through the Web site shall be subject to value added tax ( VAT), which shall be charged at the rate prevailing at the time of delivery.

Regarding sales to other Member States of the European Union in accordance with current regulations regarding distance sales , deliveries shall be construed as localized and pay taxes in Spain , where the recipient was a private person and is established in another Member State. When the recipient is an entrepreneur or professional , you make the purchase for the exercise of their economic activity , and supply a VAT registration number assigned by the tax authorities of another member state , delivery will be deemed made and taxed in the country of destination.

In orders to the Canary Islands , Ceuta , Melilla , Gibraltar and Andorra deliveries would be found exempt from VAT without prejudice to the application of taxes and custom duties pursuant to the regulations in force in each of them .


The price of the products will be stipulated at all times on our website , except in case of manifest error . The price shown on the website GOLD & amp; ROSES corresponds to the final price . For areas free of VAT the amount corresponding to VAT will be deducted at the time of shipping data entry and select a payment method . Although we try to ensure that all prices listed on the website are accurate , errors may occur. If we discover an error in the price of products that you have ordered , we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it . If we are unable to contact you , the order will be canceled and you will receive a full refund that would have been paid.

We will not be obliged to supply the / the product / s to the incorrect lower price ( even if we have sent the Order Confirmation) if the pricing error is obvious and unmistakeable and could be recognized reasonably by you as incorrect price.

Prices of the website include VAT but exclude shipping costs to be added to the total amount due as set out in our " Guide Shipping Costs " .

Prices may change at any time, but ( except as set out above ) changes will not affect orders in respect of which we have already sent a Confirmation.

Once you have finished shopping , all the items you wish to purchase are added to your cart and the next step will be to process the order and make payment. To do it:

  • Click the " My Cart " button at the top of the page.
  • Click the "Buy " button.
  • Fill in or check your contact information, the details of your order , the address to which you would like to be sent the order and direction that have to refer the bill.
  • Choose the payment method with which to make the purchase (credit card or Paypal) and enter the appropriate information.
  • Accept the "Terms and Conditions"
  • Click " Confirm Purchase "

You can make payment with Visa cards or Paypal . To minimize the risk of unauthorized access , data from your credit card is encrypted. It should authorize payment at the time of placing the order , the amount of the total order at the time to confirm your purchase and has agreed to the payment gateway linked to your bank debited .

By clicking "Authorize payment " you are confirming that the credit card is yours.

We use Verisign to ensure payment is made ​​safely .

Credit cards are subject to validation checks and authorization by the issuing institution of the same, but if the issuer fails to authorize payment, we are not responsible for any delay or non-delivery and we can not enter into any contract with you.


  • We strive to take stock of all items offered on the website . In the event that we ask for products that are not in stock , we reserve the right not to accept the offer. You will be informed by e-mail and any other payments , of course, will be returned.
  • Prices and offers listed on the website are valid at the time they occur , unless other specific terms on the website indicate otherwise. Errors can occur in prices, misspellings and other errors.
  • During order confirmation, we verify prices . If the correct price is lower than the price indicated , you will be charged the least. If the correct price is higher than the price listed on our website, we will contact you . If we can not communicate , we will reject your offer and notify you by email.
  • We may reject an offer or cancel a purchase at any of the following situations, without being liable for any damages or costs . We will notify you by email before any action to try to solve the problem and return any payment made to us without deduction :
  • Your payment information is incorrect or unverifiable ;
    • Your order may have been carried out for fraudulent purposes , or in connection with a crime or other illegal activity ;
    • There was an unintentional error on the Website , such as a payment error , etc ;
    • We have reason to believe that you are not of legal age ;
    • Do not reside in one of the countries listed under " We ship to " or not could deliver the order at the address provided by you.
  • By placing an order on our website , you make us an offer to purchase the products you have selected on these terms and conditions. We can accept or reject the offer at our discretion.
  • We can only accept offers that are made through our website or by phone through our customer service . We can not accept orders made by e-mail, letter or fax.

At what point in the ordering process you agree to make the purchase ?

Upon clicking on " Order " and after receipt shown on your screen , you agree to make the purchase, however, please see the " Returns " section.

The trolley shown on your screen is an automated acknowledgment that means we have received your purchase offer. However , recognition does not mean that we have accepted your offer , and we reserve the explicit right to reject your offer after receiving automatic recognition right .

If we accept your offer , you will receive an e- mail with the invoice confirming that we have accepted your order .The contract between you and us will be effective from the time the order confirmation is sent.

If you made a mistake when ordering , please contact our Customer Service team to address mail: Who will be happy to help you. However , please always be sure to check your bid before ordering. Before sending the order, you have the ability to edit all the information you entered , such as shipping address or billing information, or information of credit card , or change or delete items in your shopping bag .

Check Fraud

In order to protect our customers and maintain the security of buying online , we can carry out checks on the data input by sending us an order. These controls may include address verification and payment method to prevent fraud .

Payment methods

We accept the following payment methods:

  • MasterCard
    • VISA
  • Pay Pal

Please note that we can not accept payment methods not specified above . If you try to pay by any other method , we will not be responsible for the loss of your payment or any other damages caused by your action.

Verification Number Credit Card

To maintain your own security and prevent fraud , you will be asked to enter your card verification number ( CVV ) when paying by credit card. You can find the 3-digit number on the back of your credit card . Usually on the right of your credit card number .

Payment Processing

The payment processing is the sole responsibility of the bank . GOLD & amp; ROSES neither has nor store any data on your card .



You can only change one item, another of equal or greater amount by paying the price difference , within the first 15 days of receipt of item . Without prejudice to the right of withdrawal, the amount of purchases except in case of defect or damage is not returned , but before sending an item is carefully reviewed to avoid such circumstances.

In case you want to exchange or return an item you must send it to the following address along with its original packaging. The pieces must be sent in a sealed package, in perfect condition and packaged separately ( in case they are more than one) without rubbing or damaged and in their original packaging , as it received a copy of the invoice.

The shipping cost will always be charged to the customer , we recommend shipment by a courier company because of the type of product. No changes or refunds of freight collect items will be accepted.

Shipping address changes:


C/ Fortuny 33, local

28010 MADRID.

If you have any questions , please contact us through our mail or by calling 91 3083665

You can not make any change or return in outlets GOLD & amp; ROSES in the English Court or any store that distribute our product.


The customer is entitled to cancel the contract under the terms provided in the revised text of the General Law for the Protection of Consumers and Users within fourteen calendar days of receipt of item . The term of the right of withdrawal shall expire 14 calendar days of the date of conclusion of the contract .

To formalize the withdrawal the customer must send the product and its original packaging in perfect condition GOLD & amp; ROSES , within the specified period , accompanying a communication establishing its willingness to withdraw from the contract , your data and the contract whose withdrawal is intended , or if necessary, a return form indicating their willingness to give up.

It formalized the withdrawal and return the item along with its original packaging is required to reimburse the price in the shortest possible time , and in any event within fourteen calendar days of withdrawal.

They will return all payments received , using the same means of payment used by the customer for the initial transaction.


The parties waive any jurisdiction that may correspond to them , submit themselves to the jurisdiction of the Courts of Madrid ( Spain ) to elucidate few questions about interpretation and enforcement of the contract may arise.

For the purposes of the provisions of current legislation on the protection of personal data , GOLDANDROSES informs you that your data are incorporated into an automated file of personal data , created under the responsibility of RED HEMISPHERE SL for the purpose of offer a more personalized , agile and efficient service. RED HEMISPJERE S.L. It is committed to fulfilling its obligation of secrecy of personal data and its duty to guard it, and take the necessary measures to prevent alteration , loss, or unauthorized access, taking into account the current state of technology . Likewise , we inform you that you may exercise rights of access, rectification , cancellation and opposition established by those rules by written request to: . RED HEMISPHERE SL , calle Fortuny 33 , local, 28010 , Madrid, Tel 91 3083665 , Email

Gold & amp; Roses is a trademark belonging to RED HEMISPHERE SL with CIF B - 87034690